I believe Engineering is the process of designing and constructing an answer to a need. Schools teach us this process through theory from books and hands-on experience via real-world applications. My approach to Engineering encompasses an additional dimension - Empathy.

Empathy enables us to be mindful of our clients during user design ventures - a consideration that often goes overlooked in favor of rigid Engineering archetypes. By feeling our users' pain points first hand, we are better able to understand their plight and design a lasting solution and impression.

To paraphrase Maya Angelou, "People may forget what you said and what you did, but they will never forget how you made them feel."

This is my mantra as the Empathetic Engineer.